kanpur Tech Computer Repair offers computer service, repair and upgrading services as is. We believe business should be conducted honestly, fairly and be subject to reasonableness. We strive to provide the highest quality of service and support. We cannot guarantee specific results for our services, but will operate under the principles stated above and expect you to do the same.
1.) Computer servicing and repair services are billed at an hourly rate. Charges will be calculated in quarter-hour increments, rounded up by default, and carry a minimum 1 hour charge. We may, on a case-by-case basis, choose to round down to the nearest quarter-hour.
2.) We will provide you with an estimate of cost for the work that you request us to do. Estimates are guaranteed to 15% accuracy. In the case that we foresee a deviation on cost of job completion beyond the above stated allowable amount, we will make very effort to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit. In the case we cannot reach you, we will continue to work until the estimate limit is reached. Once reached, we will halt work until contact is established.
1.) Full payment is due upon completion of servicing, upgrading or repair. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by us, collection agencies, or courts incurred by litigation for failure to pay.
2.) We reserve the right, if after no more than 60 days upon completion, to recompense any and all fees by resale of computer, and all parts herein. Discretion shall be made after discussion. If resale is successful, it shall be marked as paid in full, and no further collection shall be pursued.
1.) We provide our services in en effort to fix, upgrade, or otherwise repair the computer systems for which you request such services. We will not intentionally harm your system. It is our goal we want to fix your computer, not damage it more. In the case of accidental damage or data to your system, further damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to NOT hold us legally responsible. You agree and accept that any persons associated with or involved in the work being done for you, harmless from damages resulting from such problems.
You agree that any act of God outside of our control, such as weather conditions, fire, flood or otherwise is not our fault.
Customer satisfaction is of utmost importance to us. We will backup our work with support services. Free support will be provided for problems requested to be resolved in the work order but not resolved. Additional support may be provided free of charge at our discretion. Some charges may apply if satisfactory work is completed.
1.) If a computer is reported as stolen, it shall be handed over to the authorities for investigation. Information will be given upon request.
2.) Any files found, accidental or otherwise, which contain illegal content shall be turned over to the proper authorities. While we strive to maintain the utmost discretion and confidentiality, some things are just unacceptable. This includes but is not limited to illegal pornography, lewd and/or lascivious acts, use to harm others, etc...
3.) While we do not condone piracy, we will not keep record or report it unless found by authorities. There is not enough time in the day to care about such acts. We will, however, take any and all precautions to protect ourselves legally. You assume all responsibility for the files on your computer, and any files backed up on our computers.
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